Privacy Policy
Effective date: [EFFECTIVE DATE]. Last updated: [DATE].
Who we are
[BUSINESS LEGAL NAME], doing business as Sound Appliance Connect ("we", "us"), operates this website. We are a referral service that connects customers with independent appliance repair providers. We do not perform repairs. Contact: [CONTACT EMAIL], [MAILING ADDRESS].
Information we collect
When you submit a service request we collect the details you enter: your name, phone number, optional email, city, ZIP code, appliance type, brand and model, preferred timing, and a description of the problem. When you send a contact message we collect your name, email, optional phone number, and your message.
Our hosting provider may log technical information such as IP address, browser type, and pages visited. [ANALYTICS / COOKIES: describe any analytics or cookies you add, or state that none are used.]
How we use it
We use your information to review your request, to share it with an independent repair provider that may be able to help, to respond to your messages, to keep the service safe, and to meet legal obligations. We do not sell your personal information.
Who we share it with
With your permission, we share your request details with independent repair providers so they can contact you about service. Providers are independent businesses and handle your information under their own policies after you speak with them. We may also share information with service providers who help us run the website, or when required by law.
Phone calls and text messages
By submitting a service request you agree that a provider may call or text you to arrange service. We do not use your details for automated marketing without separate consent. [CONFIRM CONSENT WORDING WITH YOUR ATTORNEY.]
How long we keep it
We keep request and contact information for [RETENTION PERIOD] unless the law requires longer, then delete or anonymize it.
Your choices and rights
You can ask us to access, correct, or delete your information, or to stop sharing it, by emailing [CONTACT EMAIL]. Depending on where you live, you may have additional rights under laws such as the Washington My Health My Data Act or other state privacy laws. [CONFIRM APPLICABLE LAWS.]
Security and children
We use reasonable safeguards, but no online service is perfectly secure. This website is not directed to children under 13, and we do not knowingly collect their information.
Changes
We may update this policy and will post the new date above.